FAQ's

Orders & Processing

How long will my order take?

  • Ready-to-ship items are processed within 1–3 business days.

  • Made-to-order - custom items typically take 1–2 weeks, depending on fabric availability and current order volume.

Can I request a custom order?
Yes! I take a limited number of custom requests each month. Please include the fabric/pattern you’d like (such as Pendleton® “Pacific Crest,” “Journey West,” or “Canyonlands”) and your deadline. I’ll confirm availability before starting.

What payment methods do you accept?
I currently accept credit/debit cards, PayPal, Shop Pay, etc. All prices are listed in USD.

Shipping

Where do you ship from?
All orders ship from my studio in Snowflake, Arizona.

Do you ship internationally?
No, not at this time, unfortunately.

How do I track my order?
Once shipped, you’ll receive an email with tracking information.

Do you offer rush shipping?
Yes! You can upgrade to express shipping at checkout.  Please contact me if you need to talk about urgent orders - I respond very quickly!

Returns & Exchanges

Do you accept returns?

  • Ready-to-ship items: Returns accepted within 14 days of delivery if unused and in original condition.

  • Custom orders: Final sale and non-returnable.

Who pays for return shipping?
Buyers are responsible for return shipping costs unless the product arrived damaged.

Products

What fabrics do you use?
I use authentic Pendleton® wool, new, unused denim, and other high-quality textiles. Each piece is cut, sewn, and finished by hand.

Will the product look exactly like the photos?
Each item is handmade, and fabric pattern placement will vary slightly, making every piece one-of-a-kind, but I try very hard to match the pattern placement to the listing photos.

Are your cowls itchy?
Nope! My double-layer designs are lined for softness and comfort.

Do you make men’s items too?
Yes—my wool cowls,  are unisex and styled for both men and women, just send me an email if you need a larger size for a man.  I also take custom orders for men's denim jackets.

Wholesale & Events

Do you sell wholesale?
Yes. Please email your shop name, resale license, and order ideas to canyoncreekgoods@gmail.com

Where can I shop in person?
I attend select western art shows and markets throughout the year. Follow @canyoncreekgoods on Instagram for upcoming events and product drops.

Care Instructions

How do I care for my wool cowl or bag?

  • Dry cleaning is recommended.
  • Spot clean with cold water and mild soap.

  • Lay flat to dry.

  • Do not machine wash or tumble dry, as this may shrink or damage the wool.

Still Have Questions?

Reach out anytime through my [Contact Page] or email me at canyoncreekgoods@gmail.com I typically reply within 1–2 hours.